Purpose

1. Identify therapeutic and non-therapeutic communication techniques.

2. Identify congruency between verbal and non-verbal communication.

3. Document the conversation and label the parts of the conversation.

Course Competency

· Apply strategies for safe, effective multidimensional nursing practice when providing basic care and comfort for clients.

Instructions

For this assignment, fill out the template provided directly after these instructions.

1. Listen to the ATI video case study called Therapeutic Communication.

2. Record the conversation, indicating the comments made by the nurse and client in the correct columns. 

3. Observe and document the verbal and non-verbal communication.

4. Label the verbal and non-verbal communication as therapeutic or non-therapeutic.

5. Provide the rationale for each of the labels (therapeutic or non-therapeutic).

6. Indicate a statement or response that may have been more therapeutic for those believed to be barriers to communication.

7. At the conclusion of the conversation, write a paragraph indicating how you would feel if you were the client in this situation. 

Nurse 

Verbal

Therapeutic

Non-therapeutic

Alternate Response

Non verbal

Therapeutic

Non-therapeutic

Alternate Response

Module 02 Assignment- ATI Video Case Study on Therapeutic Communication Rubric

Total Assessment Points – 45

Levels of   Achievement

Criteria

Emerging

Competence 

Proficiency

Mastery

Verbal and Non-Verbal Communication

(10 Pts)

Verbal and non-verbal communication is correctly   identified and rationale for identification is vague.

Verbal and non-verbal communication is correctly   identified and rationale for identification is reasonable.

Verbal and non-verbal communication is correctly   identified and rationale for identification is complete.

Verbal and non-verbal communication is correctly   identified and rationale for identification is thorough.

Points – 0-7

Points – 8

Points – 9

Points – 10

Therapeutic or Non-Therapeutic Communication

(10 Pts)

Therapeutic or non-therapeutic communication is   correctly identified and rationale for identification is vague.

Therapeutic or non-therapeutic communication is   correctly identified and rationale for identification is reasonable.

Therapeutic or non-therapeutic communication is   correctly identified and rationale for identification is complete.

Therapeutic or non-therapeutic communication is   correctly identified and rationale for identification is thorough.

Points – 0-7

Points – 8

Points – 9

Points – 10

Alternate Response

(10 Pts)

The   alternate response provided is vague and/or incomplete.

The   alternate response provided is reasonable and/or mostly related to the   conversation in the case study.

The   alternate response provided is complete and related to the conversation in the case study.

The   alternate response provided is in-depth and explicitly related to the   conversation in the case study.

Points – 0-7

Points – 8

Points – 9

Points – 10

Additional Paragraph

(10 Pts)

The   additional paragraph provided vague and/or seldom relates back to the   conversation in the case study.

The additional paragraph provided is reasonable and   occasionally relates back to the conversation in the case study.

The   additional paragraph provided is sufficient and relates back to the   conversation in the case study.

The additional paragraph provided is comprehensive   and skillfully relates back to the conversation in the case study.

Points:   0-7

Points:   8

Points:   9

Points:   10

Spelling and Grammar

(5 Pts)

Numerous   spelling and grammar errors, which detract from the audience’s ability to comprehend   material.

Some   spelling and grammar errors, which detract from the audience’s ability to   comprehend material.

Few   spelling and grammar errors. 

Minimal   to no spelling and grammar errors.

Points: 0-2

Points: 3

Points: 4

Points:5