Overview: For this first milestone, due in Module Three, you will take what you have learned about Define and begin your work on your selected final project case study, establishing the Define phase of the DMAIC process for your organization.

Prompt: First, select your case study from one of the two options provided: Final Project Case Study One or Final Project Case Study Two.

Next, summarize the desired resolution to the conflict in the case study based on your knowledge of the organization’s business goals, customer needs, and the process that needs to improve. Then, provide a rationale and reflection on your work thus far.

Address the following critical elements in your milestone submission:

I. Defining Goals

Instructor feedback on this milestone should be used to inform your final project submission, the executive summary presentation with speaker notes.

Note: In Module Four, you will develop a high-level suppliers, inputs, process, outputs, and customers (SIPOC) process map, identifying the quantitative and qualitative variables that are likely to contribute to the organizational conflict you are analyzing. For Milestone Two, due in Module Five, you will build on your understanding of the Define and Measure phases of DMAIC by more fully exploring measurability and analyzing your organization’s conflict further.

Guidelines for Submission: Milestone One should be 1 to 2 pages in length (excluding title and reference pages) with double spacing, 12-point Times New Roman font, one-inch margins, and citations in APA style. Cite your sources within the text of your paper and on the reference page.