Create the presentation as if it was a summary for the District Manager and Store Managers of that particular business. Management needs to see a consolidated summary of the experiences at each business evaluated.
Required Content:
Include team member names and business ‘shopped’ in cover slide
Introduce Team
Describe business ‘shopped’
Survey Criteria
What criteria were selected
Why were the criteria selected
Overview of Data
Recommendations for changes based on specific references to course readings and research.
Recognition of excellent service
Ensure presentation consistency, professionalism, appropriate content and organization, and proper writing mechanics.
Your team will now submit your Mystery Shopper Team Presentation.
(Leaders Only) Submit project to Mystery Shopper Team Project
Include in your submission: Presentation
(Leaders Only) Share project to course message board
Post the team project to Module 5—Share Mystery Shopper Team Presentation
Include in your post:
Names of team members- Paula Carpenter * I was the only person on the Team
Presentation
My survey tool is attached. I shopped Chick Fil A
My results and Summary of my results are attached.
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